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Article ID:0000009003Updated on:2019年10月21日更新印刷ページ表示

Information for the Consumer Affairs Center

  • Address: 8F, 6-27 Moto-machi, Naka-ku, Hiroshima-shi, 730-0011 
  • Tel: 082-225-3300 (Exclusive for consumer affairs consultation) *We do not accept consultation by e-mail.
  • Fax: 082-221-6282
  • Open hours: From 10:00 am to 7:00 pm
  • Days closed: Tuesdays and Dec. 29 to Jan. 3

The Consumer Affairs Center handles the following type of work.

 Consumer affairs consultations

We accept consultations and complaints about products or services and help to solve those issues.

We also answer inquiries about general knowledge regarding consumer affairs.

Consumer University

We hold lectures for consumers who are motivated to learn about consumer problems, thus aiming to develop human resources who will handle consumer affairs in the region.

Free dispatching of lecturers (Consumer affairs on-site lectures)

We dispatch lecturers to help prevent consumer problems before they occur and nurture independent consumers.

Consumer affairs information display corners

We display various information about products and services on panels and the like.

Consumer affairs documents (Books / videos)

We prepare various materials regarding consumer problems and product knowledge.

We also have books and videos which you can borrow for your learning, free of charge.

Consumer affairs training corner

We also rent out training rooms, free of charge, to citizens to support the activities of consumer groups and independent activities related to consumer affairs.
The related information below lists the details, including contact information. Please feel free to use it.

Publishing of the consumer affairs newsletter, "Shittoku Nattoku"

We print feature articles about consumer problems and examples of consultations regarding consumer affairs.

(Published three times per year)

Implementation of the consumer month project in May

We implement various consumer awareness projects during consumer month in May.

Price surveys

Private-sector investigators (monitors) perform periodic monitoring survey at retail stores regarding price trends and the supply-and-demand status for daily-life goods.

Protection of consumer rights

To prevent consumer problems, we give warnings and the like to companies who are found in violation of the items forbidden in the Hiroshima City Consumer Affairs Ordinance (enacted April 1, 2007).

Inquiries regarding this site

Information for the Consumer Affairs Center
Tel:082-225-3300/Fax:082-221-6282
E-mail:shouhi@city.hiroshima.lg.jp


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Please note some links on this page may navigate to our Japanese website.

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