7. Places to Get Useful Information | Life in Hiroshima 2023

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6. Staying Prepared for Natural Disasters ＜＜

7. Places to Get Useful Advice and Information

7-1 Consultation Services

A variety of consultation services are provided by foreign language speaking staff for those who are not confident in their Japanese abilities.

Volunteer interpreters are on hand when you need help regarding paperwork, procedures, or during consultations at government offices, such as local ward offices. You need to request an interpreter (free of charge) through government offices.

Inquiries: City Diversity & Inclusion Division,Hiroshima Peace Culture Foundation //Tel: 082-242-8879

Note: Unless otherwise stated, services are only available in Japanese.

Consultation Topic	Name, Telephone Number (etc)	Office Hours, Languages (etc)
All aspects of daily life	Hiroshima City & Aki County International Resident Consultation Service Address: 1-5 Nakajima-cho, Naka-ku International Conference Center Hiroshima Tel: 082-241-5010 Fax: 082-242-7452 Email: soudan@pcf.city.hiroshima.jp	Mon to Fri 9 am-4 pm (Except for national holidays, August 6 and December 29-January 3) Languages available Spanish, Chinese, Vietnamese, Portuguese, English and Filipino-speaking staff (Filipino-speaking staff available on Fridays and the 1st and 3rd Thursday of every month. Other languages available with the help of computer translation tablets.) Consultation services with Immigration Services Agency staff available on the 2nd Friday of every month from 1:30 pm-4 pm (reservations necessary)
	Aki Ward Office Consultation Service Address: 3-4-36 Funakoshi-minami, Aki-ku Community Coordination Division Aki Ward Office 2F	2nd Wed (Portuguese) 3rd Thurs (Spanish) 10:15 am-12:30 pm; 1:30 pm-4 pm
Moto-machi Management Office Consultation Service Address: 19-5 Moto-machi Naka-ku Moto-machi Management Office	2nd Tues (Chinese) 10:15 am-12:30 pm; 1:30 pm-4 pm
Visa status Social security Working conditions Legal advice Human rights Daily life	Hiroshima International Center Consultation Services for Foreigners 8-18 Naka-machi, Naka-ku Hiroshima Crystal Plaza 6F Toll-free number for consultations Tel: 0120-783-806	[Consultations about daily life] Mon to Fri 10 am-12 pm; 1 pm-7 pm Sat 9:30 am-12 pm; 1 pm-6 pm [Consultations about visa status, social security, working conditions, etc.] Thurs, Sat 10 am-12 pm; 1 pm-4 pm 4th Thurs 2 pm-7 pm Do note that the period between 12 pm to 1 pm will be open to reservations made up until the previous day (excludes 4th Thurs). (Except for national holidays, and December 28-January 4) Languages available* English, Chinese, Vietnamese, Korean, Tagalog, Portuguese, Indonesian, Thai, Spanish, Nepali, Russian, and Ukrainian (Interpretation services also available via telephone)
Visas Residence status Permanent residence Naturalization International marriage etc	Immigration Services Agency Immigration Information Center Tel: 0570-013904 03-5796-7112 (VoIP, overseas)	Mon to Fri 8:30 am-5:15 pm Languages available English, Korean, Chinese, Spanish, and others
Visa Support Center Hiroshima Address: 8-26 Kami-hatchobori, Naka-ku Maple Hatchobori #803 Tel: 082-223-5581	Mon, Tues, Wed, Fri 10 am-5 pm Reservations necessary
Human rights	Ministry of Justice Foreign-language Human Rights Hotline Tel: 0570-090911	Mon to Fri / 9 am-5 pm (Except national holidays, and December 29- January 3) Languages available English, Chinese, Korean, Filipino, Portuguese, Vietnamese, Nepali, Spanish, Indonesian, and Thai
Labor conditions	Hiroshima Foreign Workers Labor Conditions Consultation Service (Hiroshima Labor Bureau Inspection Division) Address: 6-30 Kami-hatchobori, Naka-ku Joint Government Building No. 2, 5F Tel: 082-221-9242	9 am-12 pm; 1 pm-4:30 pm (Except national holidays, and December 29- January 3) Interpretation: Portuguese and Spanish (Mon, Tues, Thurs, Fri) Chinese (Fri)
Hiroshima Central Foreign Workers Labor Conditions Consultation Service (Hiroshima Central Labor Standards Inspection Office) Address: 6-30 Kami-hatchobori, Naka-ku Joint Government Building No. 2, 1F Tel: 082-221-2460	9:30 am-12 pm; 1 pm-5 pm (Except national holidays, and December 29-January 3) Interpretation: Vietnamese (Tues)
Employment	Hiroshima Foreign Residents Employment Service Office Address: 8-2 Kami-hatchobori, Naka-ku (Hello Work Hiroshima Office) Tel: 082-511-1181	8:30 am-12 pm; 1 pm-5:15 pm (Except national holidays, and December 29-January 3) Languages available Spanish and Portuguese (Mon, Wed) Chinese (Mon to Fri) English (Fri) Interpretation: 10 am-12 pm; 1 pm-4 pm Spanish, Portuguese, Chinese and English
Hello Work Hiroshima Higashi Address: 13-7 Hikarigaoka, Higashi-ku Tel: 082-264-8609	8:30 am-12 pm; 1 pm-5:15 pm (Except national holidays, and December 29-January 3) Languages available Spanish (Mon, Wed, and Thurs) Portuguese (Mon to Fri) English (Mon, Wed, and Thurs) Interpretation: 9 am-12 pm; 1 pm-5 pm Spanish, Portuguese and English
Opinions/comments about municipal government Legal issues in your daily life Traffic accidents	Hiroshima City Citizens Consultation Center Address: 1-6-34 Kokutaiji-machi, Naka-ku (Hiroshima City Hall main building 1F) Tel: 082-504-2120	Mon to Fri 8:30 am-5 pm (Except for national holidays, August 6, and December 29-January 3)
General administrative paperwork and procedures	Ministry of Internal Affairs and Communications Administrative Counselling Center Kikumimi Address: 6-30 Kami-Hatchobori, Naka-ku Joint Government Building No. 4, 13F Tel: 0570-090110 (Nationwide) Tel: 082-222-1100 (Hiroshima) Email: kikumimi.japan@ soumu.go.jp (English only)	Mon to Fri 8:30 am-5:15 pm (Except for national holidays and December 29-January 3) Consultations via handheld translation devices Accepts consultations in English via email
Domestic violence by a spouse or partner	Spousal Domestic Violence Counseling and Support Center Tel: 082-504-2412	Mon to Fri / 10 am-5 pm (Except for national holidays, August 6, and December 29-January 3) ・ Female consultation staff are on hand
Telephone Consultation Service During Holidays Tel: 082-252-5578	Sat, Sun, national holidays, and August 6 10 am-5 pm (Except for December 29-January 3)
Victims of violence	Hiroshima City Violence Consultation Center Address: 1-6-34 Kokutaiji-machi, Naka-ku (Hiroshima City Hall main building 12F) Tel: 082-504-2710 Fax: 082-504-2712	Mon to Fri 8:30 am-5 pm (Except for national holidays, August 6, and December 29-January 3) Life safety consultation staff are on hand
Support for victims of crime, etc	Hiroshima City General Consultation Service for Victims of Crime Address: 1-6-34 Kokutaiji-machi, Naka-ku (Hiroshima City Hall main building 12F) Tel: 082-504-2722	Mon to Fri 8:30 am – 5:15 pm (Except for national holidays, August 6, and December 29 – January 3)
All aspects of medical care	Hiroshima City Healthcare Safety Support Center Address: 1-6-34 Kokutaiji-machi, Naka-ku (Hiroshima City Hall main building 13F) Tel: 082-504-2051 Fax: 082-504-2258	Mon to Fri 9 am-3 pm (Except for national holidays, August 6, and December 29-January 3)
Emergencies	Hiroshima Region Urban Area Emergency Consultation Center Tel: #7119 or 082-246-2000	24 hours
Emergencies (Children)	Child Emergency Telephone Consultations Tel: #8000 or 082-505-1399	Everyday 7 pm – 8 am (overnight)
Consumer problems (door-to-door sales, etc) Loan problems	Hiroshima City Consumer Affairs Center Address: 6-27 Moto-machi, Naka-ku AQ’A Hiroshima Center City 8F Tel: 082-225-3300 Consumer Hotline: 188 Fax: 082-221-6282	10 am-7 pm (Except for Tues and December 29-January 3) Consumer issues consultation staff are on hand Speech translation app available in 11 languages
Mental health	Hiroshima City Mental Health and Welfare Center Address: 11-27 Fujimi-cho, Naka-ku (Hiroshima City Public Health Center 4F) Tel: 082-245-7731	Mon to Fri 8:30 am-5 pm (Except for national holidays, August 6, December 29-January 3)
Childbirth Pregnancy Parenting Health etc	Local ward office Public Health Departments See 4. Support Services for a list of divisions and further information	Mon to Fri 8:30 am-5:15 pm (Except for national holidays, August 6, December 29-January 3)
Truancy Reclusive behavior Studying/careers	Hiroshima City Youth Counselling Center (Youth consultation) Tel: 082-242-2117	Mon to Sat 9 am-5 pm (Except for national holidays, August 6, December 29-January 3) *Only available in Japanese
Bullying among children Children in crisis	Hiroshima City Youth Counselling Center (Bullying Emergency Hotline) Tel: 082-242-2110	24 hours *Only available in Japanese

Consultation Topic

Name, Telephone Number (etc)

Office Hours, Languages (etc)

All aspects of

daily life

Hiroshima City & Aki County International Resident Consultation Service

Address:

1-5 Nakajima-cho, Naka-ku

International Conference Center Hiroshima

Tel: 082-241-5010

Fax: 082-242-7452

Email: soudan@pcf.city.hiroshima.jp

Mon to Fri

9 am-4 pm

(Except for national holidays, August 6 and December 29-January 3)

Languages available

Spanish, Chinese, Vietnamese, Portuguese, English and Filipino-speaking staff

(Filipino-speaking staff available on Fridays and the 1st and 3rd Thursday of every month. Other languages available with the help of computer translation tablets.)

Consultation services with Immigration Services Agency staff available on the 2nd Friday of every month from 1:30 pm-4 pm (reservations necessary)

Aki Ward Office Consultation Service

Address:

3-4-36 Funakoshi-minami,

Aki-ku

Community Coordination Division

Aki Ward Office 2F

2nd Wed (Portuguese)

3rd Thurs (Spanish)

10:15 am-12:30 pm; 1:30 pm-4 pm

Moto-machi Management Office Consultation Service

Address:

19-5 Moto-machi Naka-ku

Moto-machi Management Office

2nd Tues (Chinese)

10:15 am-12:30 pm; 1:30 pm-4 pm

Visa status
Social security
Working conditions
Legal advice
Human rights
Daily life

Hiroshima International Center

Consultation Services for Foreigners

8-18 Naka-machi, Naka-ku

Hiroshima Crystal Plaza 6F

Toll-free number for consultations

Tel: 0120-783-806

[Consultations about daily life]

Mon to Fri 10 am-12 pm; 1 pm-7 pm

Sat 9:30 am-12 pm; 1 pm-6 pm

[Consultations about visa status, social security, working conditions, etc.]

Thurs, Sat 10 am-12 pm; 1 pm-4 pm

*4th Thurs 2 pm-7 pm

Do note that the period between 12 pm to 1 pm will be open to reservations made up until the previous day (excludes 4th Thurs).

(Except for national holidays, and December 28-January 4)

Languages available

English, Chinese, Vietnamese, Korean, Tagalog, Portuguese, Indonesian, Thai, Spanish, Nepali, Russian, and Ukrainian (Interpretation services also available via telephone)

Visas
Residence status
Permanent residence
Naturalization
International marriage
etc

Immigration Services Agency

Immigration Information Center

Tel: 0570-013904

03-5796-7112 (VoIP, overseas)

Mon to Fri

8:30 am-5:15 pm

Languages available

English, Korean, Chinese, Spanish, and others

Visa Support Center Hiroshima

Address:

8-26 Kami-hatchobori, Naka-ku

Maple Hatchobori #803

Tel: 082-223-5581

Mon, Tues, Wed, Fri

10 am-5 pm

Reservations necessary

Human rights

Ministry of Justice Foreign-language Human Rights Hotline

Tel: 0570-090911

Mon to Fri / 9 am-5 pm

(Except national holidays, and December 29- January 3)

Languages available

English, Chinese, Korean, Filipino, Portuguese, Vietnamese, Nepali, Spanish, Indonesian, and Thai

Labor conditions

Hiroshima Foreign Workers Labor Conditions Consultation Service

(Hiroshima Labor Bureau Inspection Division)

Address:

6-30 Kami-hatchobori, Naka-ku

Joint Government Building No. 2, 5F

Tel: 082-221-9242

9 am-12 pm; 1 pm-4:30 pm

(Except national holidays, and December 29- January 3)

Interpretation:

Portuguese and Spanish (Mon, Tues, Thurs, Fri)

Chinese (Fri)

Hiroshima Central Foreign Workers Labor Conditions Consultation Service

(Hiroshima Central Labor Standards Inspection Office)

Address:

6-30 Kami-hatchobori, Naka-ku

Joint Government Building No. 2, 1F

Tel: 082-221-2460

9:30 am-12 pm; 1 pm-5 pm

(Except national holidays, and December 29-January 3)

Interpretation:

Vietnamese (Tues)

Employment

Hiroshima Foreign Residents Employment Service Office

Address:

8-2 Kami-hatchobori, Naka-ku

(Hello Work Hiroshima Office)

Tel: 082-511-1181

8:30 am-12 pm; 1 pm-5:15 pm

(Except national holidays, and December 29-January 3)

Languages available

Spanish and Portuguese (Mon, Wed)

Chinese (Mon to Fri)

English (Fri)

Interpretation:

10 am-12 pm; 1 pm-4 pm

Spanish, Portuguese, Chinese and English

Hello Work Hiroshima Higashi

Address:

13-7 Hikarigaoka, Higashi-ku

Tel: 082-264-8609

8:30 am-12 pm; 1 pm-5:15 pm

(Except national holidays, and December 29-January 3)

Languages available

Spanish (Mon, Wed, and Thurs)

Portuguese (Mon to Fri)

English (Mon, Wed, and Thurs)

Interpretation:

9 am-12 pm; 1 pm-5 pm

Spanish, Portuguese and English

Opinions/comments about municipal government
Legal issues in your daily life
Traffic accidents

Hiroshima City Citizens Consultation Center

Address:

1-6-34 Kokutaiji-machi, Naka-ku

(Hiroshima City Hall main building 1F)

Tel: 082-504-2120

Mon to Fri

8:30 am-5 pm

(Except for national holidays, August 6, and December 29-January 3)

General administrative paperwork and procedures

Ministry of Internal Affairs and Communications Administrative Counselling Center Kikumimi

Address:

6-30 Kami-Hatchobori, Naka-ku

Joint Government Building No. 4, 13F

Tel: 0570-090110 (Nationwide)

Tel: 082-222-1100 (Hiroshima)

Email: kikumimi.japan@

soumu.go.jp (English only)

Mon to Fri

8:30 am-5:15 pm

(Except for national holidays and December 29-January 3)

Consultations via handheld translation devices
Accepts consultations in English via email

Domestic violence by a spouse or partner

Spousal Domestic Violence Counseling and Support Center

Tel: 082-504-2412

Mon to Fri / 10 am-5 pm

(Except for national holidays, August 6, and December 29-January 3)

・ Female consultation staff are on hand

Telephone Consultation Service During Holidays

Tel: 082-252-5578

Sat, Sun, national holidays, and August 6

10 am-5 pm

(Except for December 29-January 3)

Victims of violence

Hiroshima City Violence Consultation Center

Address:

1-6-34 Kokutaiji-machi, Naka-ku (Hiroshima City Hall main building 12F)

Tel: 082-504-2710

Fax: 082-504-2712

Mon to Fri

8:30 am-5 pm

(Except for national holidays, August 6, and

December 29-January 3)

Life safety consultation staff are on hand

Support for victims of crime, etc

Hiroshima City General Consultation Service for Victims of Crime

Address:

1-6-34 Kokutaiji-machi, Naka-ku

(Hiroshima City Hall main building 12F)

Tel: 082-504-2722

Mon to Fri

8:30 am – 5:15 pm

(Except for national holidays, August 6, and December 29 – January 3)

All aspects of medical care

Hiroshima City Healthcare Safety Support Center

Address:

1-6-34 Kokutaiji-machi, Naka-ku

(Hiroshima City Hall main building 13F)

Tel: 082-504-2051

Fax: 082-504-2258

Mon to Fri

9 am-3 pm

(Except for national holidays, August 6, and December 29-January 3)

Emergencies

Hiroshima Region Urban Area

Emergency Consultation Center

Tel: #7119 or 082-246-2000

24 hours

Emergencies (Children)

Child Emergency Telephone Consultations

Tel: #8000 or 082-505-1399

Everyday

7 pm – 8 am (overnight)

Consumer problems (door-to-door sales, etc)
Loan problems

Hiroshima City Consumer Affairs Center

Address:

6-27 Moto-machi, Naka-ku

AQ’A Hiroshima Center City 8F

Tel: 082-225-3300

Consumer Hotline: 188

Fax: 082-221-6282

10 am-7 pm

(Except for Tues and December 29-January 3)

Consumer issues consultation staff are on hand
Speech translation app available in 11 languages

Mental health

Hiroshima City Mental Health and Welfare Center

Address:

11-27 Fujimi-cho, Naka-ku

(Hiroshima City Public Health Center 4F)

Tel: 082-245-7731

Mon to Fri

8:30 am-5 pm

(Except for national holidays, August 6, December 29-January 3)

Childbirth
Pregnancy
Parenting
Health
etc

Local ward office Public Health Departments

See 4. Support Services for a list of divisions and further information

Mon to Fri

8:30 am-5:15 pm

(Except for national holidays, August 6, December 29-January 3)

Truancy
Reclusive behavior
Studying/careers

Hiroshima City Youth Counselling Center (Youth consultation)

Tel: 082-242-2117

Mon to Sat

9 am-5 pm

(Except for national holidays, August 6, December 29-January 3)

*Only available in Japanese

Bullying among children
Children in crisis

Hiroshima City Youth Counselling

Center

(Bullying Emergency Hotline)

Tel: 082-242-2110

24 hours

*Only available in Japanese

7-2 Municipal Organizations

City Hall, Local ward offices and Branch Offices

When you phone a local ward office, they will connect you to the appropriate division.

Name	Address	Tel	Fax
Hiroshima City Hall	1-6-34 Kokutaiji-machi, Naka-ku	082-245-2111
Naka Ward Office	1-4-21 Kokutaiji-machi, Naka-ku	082-245-2111	082-541-3835
Higashi Ward Office	9-38 Higashi-kaniya-cho, Higashi-ku	082-245-2111	082-262-6986
Nukushina Branch Office	5-1-18 Nukushina, Higashi-ku	082-289-2000
Minami Ward Office	1-5-44 Minami-machi, Minami-ku	082-245-2111	082-252-7179
Ninoshima Branch Office	752-74 Aza Yajita, Ninoshima-cho, Minami-ku	082-259-2511
Nishi Ward Office	2-2-1 Fukushima-cho, Nishi-ku	082-245-2111	082-232-9783
Asaminami Ward Office	1-33-14 Furuichi, Asaminami-ku	082-245-2111	082-877-2299
Sato Branch Office	6-29-28 Midorii, Asaminami-ku	082-877-1311
Gion Branch Office	2-48-7 Gion, Asaminami-ku	082-874-3311
Numata Branch Office	7-64-8 Tomo-higashi, Asaminami-ku (Numata Civic Facilities Complex 2F)	082-848-1111
Asakita Ward Office	4-13-13 Kabe, Asakita-ku	082-245-2111	082-815-3906
Shiraki Branch Office	2391-4 Oaza Akiyama, Shiraki-cho, Asakita-ku	082-828-1211
Koyo Branch Office	5-13-7 Fukawa, Asakita-ku	082-842-1121
Asa Branch Office	3052-1 Oaza Imuro, Asa-cho, Asakita-ku	082-835-1111
Aki Ward Office	3-4-36 Funakoshi-minami, Aki-ku	082-245-2111	082-822-8069
Nakano Branch Office	3-20-9 Nakano, Aki-ku	082-893-2121
Ato Branch Office	6257-2 Ato-cho, Aki-ku	082-856-0211
Yano Branch Office	5-7-18 Yano-higashi, Aki-ku	082-888-1112
Saeki Ward Office	2-5-28 Kairoen, Saeki-ku	082-245-2111	082-923-5098
Yuki Branch Office	166 Oaza Wada, Yuki-cho, Saeki-ku	0829-83-0111	0829-83-1129

Waterworks Bureau Service Stations

Ward	Service Station		Address	Tel	Fax
Naka Ward	Chuo Service Station	Naka	9-32 Moto-machi, Naka-ku	082-221-5522	082-511-6925
Higashi Ward		Higashi
Minami Ward		Minami
Nishi Ward		Nishi
Asaminami Ward	Asaminami Service Station		1-33-14 Furuichi, Asaminami-ku	082-831-4565	082-877-0679
Asakita Ward	Asakita Service Station		4-13-13 Kabe, Asakita-ku	082-819-3958	082-814-8859
Aki Ward	Aki Service Station		3-4-36 Funakoshi-minami, Aki-ku	082-821-4949	082-823-6624
Saeki Ward	Saeki Service Station		2-11-41 Kairoen, Saeki-ku	082-923-4121	082-922-6985

Sanitation Offices

Office names	Address	Tel
Naka Sanitation Office	1-5-1 Minami-yoshijima, Naka-ku	082-241-0779
Minami Sanitation Office	3-17-2 Shinonome, Minami-ku	082-286-9790
Nishi Sanitation Office	7-7-1 Shoko-center, Nishi-ku	082-277-6404
Asaminami Sanitation Office	4-4013-1 Tomo-kita, Asaminami-ku	082-848-3320
Asakita Sanitation Office	1471-8 Oaza Nakajima, Kabe-cho, Asakita-ku	082-814-7884
Aki Sanitation Office	2-3-18 Yano-shin-machi, Aki-ku	082-884-0322
Saeki Sanitation Office	1-4-48 Kairoen, Saeki-ku	082-922-9211

Municipal Tax Office Municipal Resident Tax Sections, Tax Rooms

Office names	Tel	Room names	Tel
Central Municipal Tax Office (Inside Naka Ward Office)	082-504-2564 (Naka Ward jurisdiction) 082-504-2751 (Minami Ward jurisdiction)	Minami Tax Room (Inside Minami Ward Office)	082-250-8946
Eastern Municipal Tax Office (Inside Higashi Ward Office)	082-568-7719 (Higashi Ward and Aki Ward jurisdictions)	Aki Tax Room (Inside Aki Ward Office)	082-821-4913
Western Municipal Tax Office (Inside Nishi Ward Office)	082-532-0942 (Nishi Ward jurisdiction) 082-532-1012 (Saeki Ward jurisdiction)	Saeki Tax Room (Inside Saeki Ward Office)	082-943-9716
Northern Municipal Tax Office (Inside Asaminami Ward Office)	082-831-4935 (Asaminami Ward jurisdiction) 082-831-5016 (Asakita Ward jurisdiction)	Asakita Tax Room (Inside Asakita Ward Office)	082-819-3913

Payment Departments (Consultations about the collection of Residents Tax, etc)

Ward (etc)	Division	Tel	Email	Fax
Naka Ward	Collections Division I	082-504-0131	tyoshu1@city.hiroshima.lg.jp	082-249-3901
Naka Ward	Collections Division I	082-504-0134	tyoshu1@city.hiroshima.lg.jp
Higashi Ward	Collections Division III	082-504-0321	tyoshu3@city.hiroshima.lg.jp
Minami Ward	Collections Division I	082-504-0132	tyoshu1@city.hiroshima.lg.jp
Minami Ward	Collections Division I	082-504-0133	tyoshu1@city.hiroshima.lg.jp
Nishi Ward	Collections Division II	082-504-0211	tyoshu2@city.hiroshima.lg.jp
		082-504-0212
		082-504-0214
Asaminami Ward	Collections Division IV	082-504-0411	tyoshu4@city.hiroshima.lg.jp
Asaminami Ward	Collections Division IV	082-504-0412
Asakita Ward	Collections Division IV	082-504-0413
Asakita Ward	Collections Division IV	082-504-0414
Aki Ward	Collections Division III	082-504-0322	tyoshu3@city.hiroshima.lg.jp
Saeki Ward	Collections Division II	082-504-0213	tyoshu2@city.hiroshima.lg.jp
Outside Hiroshima City	Collections Division III	082-504-0323	tyoshu3@city.hiroshima.lg.jp
Outside Hiroshima City	Collections Division III	082-504-0324	tyoshu3@city.hiroshima.lg.jp
All Areas (Large-sum Tax Delinquency)	Special Delinquent Payment Division	082-504-2128	tokutai@city.hiroshima.lg.jp

Local ward office Public Health Departments (Consultations about health and welfare): Naka Ward, Higashi Ward, Minami Ward, Nishi Ward

Ward	Address	Tel
Mutual Community Support Division	Welfare Division
National Insurance and Pension Division	Family and Health Services Division
Main responsibilities		・Consultations about adult healthcare ・ Pregnancy, childbirth, parenting ・Consultations about individuals under the age of 18	・ Elderly medical care, welfare ・ Long-term care ・ Nursery schools ・ Child medical expenses ・ Child allowances	・ National Health Insurance ・ National Pension ・ High medical expenses	・ Public Welfare
Naka Ward	〒730-8565 4-1-1 Ote-machi	082-504-2109	Child-related: 082-504-2569 Disabilities: 082-504-2588 Elderly-related: 082-504-2570 Long-term care: 082-504-2478	Insurance: 082-504-2555 Pension: 082-504-2556	082-504-2571 082-504-2688 082-504-2572 082-504-2689 082-504-2331 082-504-2334 082-504-2443 082-504-2333
Higashi Ward	〒732-8510 9-34 Higashi- kaniya-cho	082-568-7731	Child-related: 082-568-7733 Disabilities: 082-568-7734 Elderly-related: 082-568-7730 Long-term care: 082-568-7732	Insurance: 082-568-7711 Pension: 082-568-7712	082-568-7726 082-568-7727 082-568-7728
Minami Ward	〒734-8523 1-4-46 Minami- machi	082-250-4133	Child-related: 082-250-4131 Disabilities: 082-250-4132 Elderly-related: 082-250-4107 Long-term care: 082-250-4138	Insurance: 082-250-8941 Pension: 082-250-8944	082-250-4104 082-250-4105 082-250-4141 082-250-4149 082-250-4155
Nishi Ward	〒733-8535 2-24-1 Fukushima- cho	082-294-6384	Child-related: 082-294-6342 Disabilities: 082-294-6346 Elderly-related: 082-294-6218 Long-term care: 082-294-6585	Insurance: 082-532-0933 Pension: 082-532-0935	082-294-6117 082-294-6119 082-294-6583 082-294-6069 082-294-6135
Asaminami Ward	〒731-0194 1-38-13 Nakasu	082-831-4944	Child-related: 082-831-4945 Disabilities: 082-831-4946 Elderly-related: 082-831-4941 Long-term care: 082-831-4943	Insurance: 082-831-4929 Pension: 082-831-4931	082-831-4940 082-831-5010 082-831-4973
Asakita Ward	〒731-0221 3-19-22 Kabe	082-819-0616	Child-related: 082-819-0605 Disabilities: 082-819-0608 Elderly-related: 082-819-0585 Long-term care: 082-819-0621	Insurance: 082-819-3909 Pension: 082-819-3910	082-819-0576 082-819-0620
Aki Ward	〒736-8555 3-2-16 Funakoshi- minami	082-821-1707	Child-related: 082-821-2813 Disabilities: 082-821-2816 Elderly-related: 082-821-2808 Long-term care: 082-821-2823	Insurance, Pension 082-821-4910	082-821-2806
Saeki Ward	〒731-5195 1-4-5 Kairoen	082-943-9575	Child-related: 082-943-9732 Disabilities: 082-943-9769 Elderly-related: 082-943-9729 Long-term care: 082-943-9730	Insurance: 082-943-9712 Pension: 082-943-9713	082-943-9726 082-943-9764

Ward

Address

Tel

Mutual Community Support Division

Welfare Division

National Insurance and Pension Division

Family and Health Services Division

Main responsibilities

・Consultations about adult healthcare

・ Pregnancy, childbirth, parenting

・Consultations about individuals under the age of 18

・ Elderly medical care, welfare

・ Long-term care

・ Nursery schools

・ Child medical expenses

・ Child allowances

・ National Health Insurance

・ National Pension

・ High medical expenses

・ Public Welfare

Naka

Ward

〒730-8565

4-1-1

Ote-machi

082-504-2109

Child-related:

082-504-2569

Disabilities:

082-504-2588

Elderly-related:

082-504-2570

Long-term care:

082-504-2478

Insurance:

082-504-2555

Pension:

082-504-2556

082-504-2571

082-504-2688

082-504-2572

082-504-2689

082-504-2331

082-504-2334

082-504-2443

082-504-2333

Higashi

Ward

〒732-8510

9-34 Higashi-

kaniya-cho

082-568-7731

Child-related:

082-568-7733

Disabilities:

082-568-7734

Elderly-related:

082-568-7730

Long-term care:

082-568-7732

Insurance:

082-568-7711

Pension:

082-568-7712

082-568-7726

082-568-7727

082-568-7728

Minami

Ward

〒734-8523

1-4-46

Minami-

machi

082-250-4133

Child-related:

082-250-4131

Disabilities:

082-250-4132

Elderly-related:

082-250-4107

Long-term care:

082-250-4138

Insurance:

082-250-8941

Pension:

082-250-8944

082-250-4104

082-250-4105

082-250-4141

082-250-4149

082-250-4155

Nishi

Ward

〒733-8535

2-24-1

Fukushima-

cho

082-294-6384

Child-related:

082-294-6342

Disabilities:

082-294-6346

Elderly-related:

082-294-6218

Long-term care:

082-294-6585

Insurance:

082-532-0933

Pension:

082-532-0935

082-294-6117

082-294-6119

082-294-6583

082-294-6069

082-294-6135

Asaminami

Ward

〒731-0194

1-38-13

Nakasu

082-831-4944

Child-related:

082-831-4945

Disabilities:

082-831-4946

Elderly-related:

082-831-4941

Long-term care:

082-831-4943

Insurance:

082-831-4929

Pension:

082-831-4931

082-831-4940

082-831-5010

082-831-4973

Asakita

Ward

〒731-0221

3-19-22 Kabe

082-819-0616

Child-related:

082-819-0605

Disabilities:

082-819-0608

Elderly-related:

082-819-0585

Long-term care:

082-819-0621

Insurance:

082-819-3909

Pension:

082-819-3910

082-819-0576

082-819-0620

Aki

Ward

〒736-8555

3-2-16 Funakoshi-

minami

082-821-1707

Child-related:

082-821-2813

Disabilities:

082-821-2816

Elderly-related:

082-821-2808

Long-term care:

082-821-2823

Insurance, Pension

082-821-4910

082-821-2806

Saeki

Ward

〒731-5195

1-4-5

Kairoen

082-943-9575

Child-related:

082-943-9732

Disabilities:

082-943-9769

Elderly-related:

082-943-9729

Long-term care:

082-943-9730

Insurance: 082-943-9712

Pension: 082-943-9713

082-943-9726

082-943-9764

Fire Services Bureau and Fire Stations

Name	Address	Tel	Fax
Hiroshima City Fire Services Bureau	5-20-12 Ote-machi, Naka-ku	082-246-8211	082-247-1645
Hiroshima City Naka Fire Station	5-20-12 Ote-machi, Naka-ku	082-541-2700	082-542-7720
Hiroshima City Higashi Fire Station	2-12-6 Hikari-machi, Higashi-ku	082-263-8401	082-263-7489
Hiroshima City Minami Fire Station	2-5-14 Matoba-cho, Minami-ku	082-261-5181	082-261-5191
Hiroshima City Nishi Fire Station	43-10 Miyako-machi, Nishi-ku	082-232-0381	082-232-3293
Hiroshima City Asaminami Fire Station	1-10-3 Midorii, Asaminami-ku	082-877-4101	082-877-9462
Hiroshima City Asakita Fire Station	4-26-13 Kabe-minami, Asakita-ku	082-814-4795	082-814-9931
Hiroshima City Aki Fire Station	3-12 Horikawa-machi, Kaita-cho, Aki-gun	082-822-4349	082-822-9119
Hiroshima City Saeki Fire Station	7-25-18 Itsukaichi-chuo, Saeki-ku	082-921-2235	082-921-5336

7-3 Foreign Diplomatic Offices and International Organizations

Name	Address	Tel
Consulate-General of the Republic of Korea in Hiroshima	5-9-17 Midori, Minami-ku	082-505-2100
Office of Thai Trade Representative, Hiroshima	3-7-47 Senda-machi, Naka-ku Hiroshima Prefectural Information Plaza 5F	082-249-9911
United Nations Institute for Training and Research (UNITAR) Hiroshima Office	5-44 Moto-machi, Naka-ku Hiroshima Chamber of Commerce and Industry Bldg, 5F	082-511-2424

Name

Address

Tel

Consulate-General of the Republic of Korea in Hiroshima

5-9-17 Midori, Minami-ku

082-505-2100

Office of Thai Trade Representative, Hiroshima

3-7-47 Senda-machi, Naka-ku

Hiroshima Prefectural Information Plaza 5F

082-249-9911

United Nations Institute for Training and Research (UNITAR) Hiroshima Office

5-44 Moto-machi, Naka-ku

Hiroshima Chamber of Commerce and Industry Bldg, 5F

082-511-2424

7-4 Afterhours Emergency Care

Note: It describes the accepted time.

Facility	Specialism	Mon to Fri	Saturdays	Sundays	Holidays
Family doctors This is a doctor who you see regularly, and who is familiar with your physical condition. As some doctors might be able to see you afterhours,it is best to have a family doctor.				Clinics designated to open on Sundays and national holidays can be found in the day’s newspaper and on the City of Hiroshima website. Look for 当番医 (tōban-i).　 9 am-5:30 pm
Hiroshima Citizens Hospital 14-11 Funairi-saiwai-cho, Naka-ku Tel: 082-221-2291 Fax: 082-223-5514	Internal medicine and others	5 pm – 8:30 am (overnight)	8:30 am – 8:30 am (overnight)	8:30 am – 8:30 am (overnight)	8:30 am – 8:30 am (overnight)
Funairi Citizens Hospital 14-11 Funairi-saiwai-cho, Naka-ku Tel: 082-232-6195 Fax: 082-232-6156	Pediatrics	5 pm – 8:30 am (overnight)	8:30 am – 8:30 am (overnight)	8:30 am – 8:30 am (overnight)	8:30 am – 8:30 am (overnight)
North Medical Center Asa Citizens Hospital (Closed Aug 6 and Dec 29 to Jan 3) 1-2-1 Kameyama-minami, Asakita-ku Tel: 082-815-5211 Fax: 082-814-1791	Pediatrics			6 pm – 10 pm	Closed
Aki Citizens Hospital (Managed by the Hiroshima City Medical Association) (Closed Aug 6, Dec 29 to Jan 3) 2-14-1 Hataka, Aki-ku Tel: 082-827-0121 Fax: 082-827-0561	Internal medicine and surgery		8:30 am – 3:30 pm 6 pm – 11 pm	6 pm – 11 pm	6 pm – 11 pm
Hiroshima City Medical Association Senda-machi Afterhours Emergency Medical Center (Closed Dec 31 to Jan 3) 3-8-6 Senda-machi, Naka-ku Tel: 082-504-9990 Fax: 082-504-9991	Internal medicine (15-year-olds or older), ophthalmology, orthopedics, surgery (for injuries)	7:30 pm – 10:30 pm	7:30 pm – 10:30 pm	7:30 pm – 10:30 pm	7:30 pm – 10:30 pm
Asa Medical Association Kabe Afterhours Emergency Medical Center (Closed Dec 31 to Jan 3) 2-1-38 Kabe-minami, Asakita-ku (Former Asa Citizens Hospital North Wing) Tel: 082-814-9910 Fax: 082-814-9909	Internal medicine (15-year-olds or older)	7:00 pm – 10:30 pm	7:00 pm – 10:30 pm	Closed	Closed
Hiroshima Oral Health Center 3-2-4 Futabanosato, Higashi-ku Tel: 082-262-2672 Fax: 082-262-2556	Dentistry	Closed	Closed	9 am – 3 pm	9 am – 3 pm

7-5 Other Information

The City of Hiroshima Official Website and foreign language websites

Official City of Hiroshima Website
The City of Hiroshima website not only has a Japanese version, but also pages in English, Korean, Chinese, Portuguese, Spanish, Filipino, and Vietnamese.You can also use the automatic translation function (a private-sector translation service) to translate the Japanese website into English, Korean, Chinese, Portuguese, Spanish, Filipino, or Vietnamese. However, please be aware that the resulting translation is not always accurate. We offer simplified Japanese (やさしいにほんご) for those who are not yet used to Japanese.　https://www.city.hiroshima.lg.jp/site/yasashii/
Hiroshima Peace Culture Foundation’s For International Residents＜外部リンク＞Provides information for international residents about life in Japan, disaster information, international events, and more. Available in simplified Japanese (やさしいにほんご), English, Spanish, Chinese, Korean, Filipino, Vietnamese, and Portuguese. https://h-ircd.jp/en/guide-en.html＜外部リンク＞
Multilingual Living Guide＜外部リンク＞ (Council of Local Authorities for International Relations)
Provides international residents with essential information about life in Japan.Available in English, Chinese, Korean, Portuguese, Spanish, German, French, Vietnamese, Indonesian, Tagalog, Thai, Russian, Burmese, and simplified Japanese (やさしいにほんご).http://www.clair.or.jp/tagengo/index.html＜外部リンク＞
Emergency Medical Care Net Hiroshima: Kyūkyū Iryō Net Hiroshima ＜外部リンク＞(Hiroshima Prefecture
This site has information in English on matters such as healthcare during national holidays, weekends, and afterhours.

You can search for hospitals and clinics providing foreign language services.
http://www.qq.pref.hiroshima.jp
Start Hiroshima!＜外部リンク＞
Thirteen informative videos about life in Hiroshima for international residents in Japanese. English, Chinese, Korean and Vietnamese subtitles are available.
Immigration Services Agency’s A Daily Life Support Portal For Foreign Nationals＜外部リンク＞Provides essential information about life in Japan. Available languages include Chinese (traditional and simplified), Korean, Indonesian, Spanish, Thai, Mongolian, Tagalog, Portuguese, Vietnamese, Burmese, Nepali, and Khmer.
Guidebook on Living and Working＜外部リンク＞

Supervised by the Immigration Services Agency, this guidebook provides
information for foreign residents to live safely and securely in Japan. It is available in Japanese, English, Chinese, Korean, Spanish, Portuguese, Vietnamese, Nepali, Thai, Indonesian, Burmese, Khmer, Filipino, Mongolian, Turkish, and Ukrainian.
Hiroshima’s Official Tourism App: Dive! Hiroshima＜外部リンク＞
Provides tourist information about Hiroshima Prefecture and surrounding areas.Available in English, Korean, Chinese (traditional/simplified), French, German, and Thai.