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7. Places to Get Useful Information | Life in Hiroshima 2022
Article ID：0000255649
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| 6. Staying Prepared for Natural Disasters ＜＜ | 7. Places to Get Useful Advice and Information | ↑ Return to Contents |
7-1 Consultation Services
A variety of consultation services are provided by foreign language speaking staff for those who are not confident in their Japanese abilities.
Volunteer interpreters are on hand when you need help regarding paperwork, procedures, or during consultations at government offices, such as local ward offices. You need to request an interpreter (free of charge) through government offices.
Inquiries: City Diversity & Inclusion Division,
Hiroshima Peace Culture Foundation // Tel: 082-242-8879
Note: Unless otherwise stated, services are only available in Japanese.
|
Consultation Topic |
Name, Telephone Number (etc) |
Office Hours, Languages (etc) |
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|---|---|---|---|
daily life
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Hiroshima City & Aki County International Resident Consultation Service
Address: 1-5 Nakajima-cho, Naka-ku International Conference Center Hiroshima
Tel: 082-241-5010 Fax: 082-242-7452 Email: soudan@pcf.city.hiroshima.jp |
Mon to Fri 9 am – 4 pm (Except for national holidays, August 6 and December 29 – January 3)
Languages available Chinese, Spanish, Portuguese, Vietnamese, English and Filipino-speaking staff (Other languages available with the help of volunteer interpreters and translation computer tablets.)
Consultation services with Immigration Services Agency staff available on the 2nd Friday of every month from 1:30 pm – 4 pm (reservations necessary) |
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Aki Ward Office Consultation Service
Address: 3-4-36 Funakoshi-minami, Aki-ku Community Coordination Division Aki Ward Office 2F |
2nd Wed (Portuguese) 3rd Thurs (Spanish)
10:15 am – 12:30 pm; 1:30 pm – 4 pm |
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Moto-machi Management Office Consultation Service
Address: 19-5 Moto-machi Naka-ku Moto-machi Management Office |
2nd Tues (Chinese)
10:15 am – 12:30 pm; 1:30 pm – 4 pm |
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Hiroshima International Center Consultation Service for Foreign Residents
8-18 Naka-machi, Naka-ku Hiroshima Crystal Plaza 6F
Toll-free number for consultations Tel: 0120-783-806 |
[Consultations about daily life] Mon to Fri 10 am – 12 pm; 1 pm – 7 pm Sat 9:30 am – 12 pm; 1 pm – 6 pm
[Consultations about visa status, social security, working conditions, etc.] Thurs, Sat 10 am – 12 pm; 1 pm – 4 pm *4th Thurs 2 pm – 7 pm Do note that the period between 12 pm to 1 pm will be open to reservations made up until the previous day (excludes 4th Thurs). (Except for national holidays, and December 28 – January 4)
Languages available English, Chinese, Vietnamese, Korean, Tagalog, Portuguese, Indonesian, Thai, Spanish, and Nepali (Interpretation services also available via telephone) |
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Immigration Information Center
Tel: 0570-01-3904 |
Mon to Fri 8:30 am – 5:15 pm
Languages available English, Korean, Chinese, Spanish, and others |
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Visa Support Center Hiroshima
Address: 8-26 Kami-hatchobori, Naka-ku Maple Hatchobori #803
Tel: 082-223-5581 |
Mon, Tues, Wed, Fri 10 am – 5 pm Reservations necessary |
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Ministry of Justice Foreign-language Human Rights Hotline
Tel: 0570-09-0911 |
Mon to Fri / 9 am – 5 pm (Except national holidays, and December 29 – January 3)
Languages available English, Chinese, Korean, Filipino, Portuguese, Vietnamese, Nepali, Spanish, Indonesian, and Thai |
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Hiroshima Foreign Workers Labor Conditions Consultation Service (Hiroshima Labor Bureau Inspection Division)
Address: 6-30 Kami-hatchobori, Naka-ku Joint Government Building No. 2, 5F Tel: 082-221-9242 |
9 am – 12 pm; 1 pm – 4:30 pm (Except national holidays, and December 29 – January 3)
Interpretation: Portuguese and Spanish (Mon, Tues, Thurs, Fri) Chinese (Fri) |
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Hiroshima Central Foreign Workers Labor Conditions Consultation Service (Hiroshima Central Labor Standards Inspection Office)
Address: 6-30 Kami-hatchobori, Naka-ku Joint Government Building No. 2, 1F Tel: 082-221-2460 |
9:30 am – 12 pm; 1 pm – 5 pm (Except national holidays, and December 29 – January 3)
Interpretation: Vietnamese (Tues) |
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Hiroshima Foreign Residents Employment Service Office
Address: 8-2 Kami-hatchobori, Naka-ku (Hello Work Hiroshima Office) Tel: 082-511-1181 |
8:30 am – 12 pm; 1 pm – 5:15 pm (Except national holidays, and December 29 – January 3)
Languages available Spanish and Portuguese (Mon, Wed) Chinese (Mon to Fri) English (Fri)
Interpretation: 10 am – 4 pm Spanish, Portuguese, Chinese and English |
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Hello Work Hiroshima Higashi
Address: 13-7 Hikarigaoka, Higashi-ku Tel: 082-264-8609 |
8:30 am – 12 pm; 1 pm – 5:15 pm (Except national holidays, and December 29 – January 3)
Languages available Spanish (Mon, Wed, and Thurs) Portuguese (Mon to Fri) English (Mon, Wed, and Thurs)
Interpretation: 9 am – 5 pm Spanish, Portuguese and English: |
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Hiroshima City Citizens Consultation Center
Address: 1-6-34 Kokutaiji-machi, Naka-ku (Hiroshima City Hall main building 1F) Tel: 082-504-2120 |
Mon to Fri 8:30 am – 5 pm (Except for national holidays, August 6, and December 29 – January 3) |
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Ministry of Internal Affairs and Communications Administrative Counselling Center Kikumimi
Address: 6-30 Kami-Hatchobori, Naka-ku Joint Government Building No. 4, 13F Tel: 0570-090110 (Nationwide) Tel: 082-222-1100 (Hiroshima) Email: kikumimi.japan@ soumu.go.jp (English only) |
Mon to Fri 8:30 am – 5:15 pm (Except for national holidays and December 29 – January 3)
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Spousal Domestic Violence Counseling and Support Center
Tel: 082-504-2412 |
Mon to Fri / 10 am – 5 pm
(Except for national holidays, August 6, and December 29 – January 3)
・Female consultation staff are on hand |
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Telephone Consultation Service During Holidays
Tel: 082-252-5578 |
Sat, Sun, national holidays, and August 6 10 am – 5 pm (Except for December 29 – January 3) |
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Hiroshima City Violence Consultation Center
Address: 1-6-34 Kokutaiji-machi, Naka-ku (Hiroshima City Hall main building 12F) Tel: 082-504-2710 Fax: 082-504-2712 |
Mon to Fri 8:30 am – 5 pm (Except for national holidays, August 6, and December 29 – January 3)
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Hiroshima City General Consultation Service for Victims of Crime
Address: 1-6-34 Kokutaiji-machi, Naka-ku (Hiroshima City Hall main building 12F) Tel: 082-504-2722 |
Mon to Fri 8:30 am – 5:15 pm (Except for national holidays, August 6, and December 29 – January 3) |
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Hiroshima City Healthcare Safety Support Center
Address: 1-6-34 Kokutaiji-machi, Naka-ku (Hiroshima City Hall main building 13F) Tel: 082-504-2051 Fax: 082-504-2258 |
Mon to Fri 9 am – 3 pm (Except for national holidays, August 6, and December 29 – January 3) |
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Hiroshima Region Urban Area Emergency Consultation Center
Tel: #7119 or 082-246-2000 |
24 hours |
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Child Emergency Telephone Consultations
Tel: #8000 or 082-505-1399 |
Everyday 7 pm – 8 am (overnight) |
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Hiroshima City Consumer Affairs Center
Address: 6-27 Moto-machi, Naka-ku AQ’A Hiroshima Center City 8F
Tel: 082-225-3300 Consumer Hotline: 188 Fax: 082-221-6282 |
10 am – 7 pm (Except for Tues and December 29 – January 3)
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Hiroshima City Mental Health and Welfare Center
Address: 11-27 Fujimi-cho, Naka-ku (Hiroshima City Public Health Center 4F) Tel: 082-245-7731 |
Mon to Fri 8:30 am – 5:15 pm (Except for national holidays, August 6, December 29 – January 3)
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Local ward office Public Health Departments
See 4. Support Services for a list of divisions and further information |
Mon to Fri 8:30 am – 5:15 pm (Except for national holidays, August 6, December 29 – January 3) |
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Hiroshima City Youth Counselling Center (Youth consultation)
Tel: 082-242-2117 |
Mon to Sat 9 am – 5 pm (Except for national holidays, August 6, December 29 – January 3) *Only available in Japanese |
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Hiroshima City Youth Counselling Center (Bullying Emergency Hotline) Tel: 082-242-2110 |
24 hours *Only available in Japanese |
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7-2 Municipal Organizations
City Hall, Local ward offices and Branch Offices
When you phone a local ward office, they will connect you to the appropriate division.
|
Name |
Address |
Tel |
Fax |
|---|---|---|---|
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Hiroshima City Hall |
1-6-34 Kokutaiji-machi, Naka-ku |
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Naka Ward Office |
1-4-21 Kokutaiji-machi, Naka-ku |
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Higashi Ward Office |
9-38 Higashi-kaniya-cho, Higashi-ku |
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Nukushina Branch Office |
5-1-18 Nukushina, Higashi-ku |
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Minami Ward Office |
1-5-44 Minami-machi, Minami-ku |
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Ninoshima Branch Office |
752-74 Aza Yajita, Ninoshima-cho, Minami-ku |
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Nishi Ward Office |
2-2-1 Fukushima-cho, Nishi-ku |
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Asaminami Ward Office |
1-33-14 Furuichi, Asaminami-ku |
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Sato Branch Office |
6-29-28 Midorii, Asaminami-ku |
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Gion Branch Office |
2-48-7 Gion, Asaminami-ku |
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Numata Branch Office |
7-64-8 Tomo-higashi, Asaminami-ku (Numata Civic Facilities Complex 2F) |
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Asakita Ward Office |
4-13-13 Kabe, Asakita-ku |
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Shiraki Branch Office |
2391-4 Oaza Akiyama, Shiraki-cho, Asakita-ku |
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Koyo Branch Office |
5-13-7 Fukawa, Asakita-ku |
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Asa Branch Office |
3052-1 Oaza Imuro, Asa-cho, Asakita-ku |
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Aki Ward Office |
3-4-36 Funakoshi-minami, Aki-ku |
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Nakano Branch Office |
3-20-9 Nakano, Aki-ku |
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Ato Branch Office |
6257-2 Ato-cho, Aki-ku |
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Yano Branch Office |
5-7-18 Yano-higashi, Aki-ku |
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Saeki Ward Office |
2-5-28 Kairoen, Saeki-ku |
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Yuki Branch Office |
166 Oaza Wada, Yuki-cho, Saeki-ku |
Waterworks Bureau Service Stations
|
Ward |
Service Station |
Address |
Tel |
Fax |
|
|---|---|---|---|---|---|
|
Naka Ward |
Chuo Service Station |
Naka |
9-32 Moto-machi, Naka-ku |
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Higashi Ward |
Higashi |
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Minami Ward |
Minami |
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Nishi Ward |
Nishi |
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Asaminami Ward |
Asaminami Service Station |
1-33-14 Furuichi, Asaminami-ku |
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Asakita Ward |
Asakita Service Station |
4-13-13 Kabe, Asakita-ku |
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Aki Ward |
Aki Service Station |
3-4-36 Funakoshi-minami, Aki-ku |
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Saeki Ward |
Saeki Service Station |
2-11-41 Kairoen, Saeki-ku |
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Sanitation Offices
|
Office names |
Address |
Tel |
|---|---|---|
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Naka Sanitation Office |
1-5-1 Minami-yoshijima, Naka-ku |
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Minami Sanitation Office |
3-17-2 Shinonome, Minami-ku |
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Nishi Sanitation Office |
7-7-1 Shoko-center, Nishi-ku |
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Asaminami Sanitation Office |
4-4013-1 Tomo-kita, Asaminami-ku |
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Asakita Sanitation Office |
1471-8 Oaza Nakajima, Kabe-cho, Asakita-ku |
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Aki Sanitation Office |
2-3-18 Yano-shin-machi, Aki-ku |
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Saeki Sanitation Office |
1-4-48 Kairoen, Saeki-ku |
Municipal Tax Office Municipal Resident Tax Sections
|
Office names |
Tel |
Room names |
Tel |
|
Central Municipal Tax Office (Inside Naka Ward Office) |
(Naka Ward jurisdiction) (Minami Ward jurisdiction) |
Minami Tax Room (Inside Minami Ward Office) |
082-250-8946 |
|
Eastern Municipal Tax Office (Inside Higashi Ward Office) |
(Higashi Ward and Aki Ward jurisdictions) |
Aki Tax Room (Inside Aki Ward Office) |
082-821-4913 |
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Western Municipal Tax Office (Inside Nishi Ward Office) |
(Nishi Ward jurisdiction) (Saeki Ward jurisdiction) |
Saeki Tax Room (Inside Saeki Ward Office) |
082-943-9716 |
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Northern Municipal Tax Office (Inside Asaminami Ward Office) |
(Asaminami Ward jurisdiction) (Asakita Ward jurisdiction) |
Asakita Tax Room (Inside Asakita Ward Office) |
082-819-3913 |
Payment Departments (Consultations about the collection of Residents Tax, etc)
|
Ward (etc) |
Division |
Tel |
|
Fax |
|---|---|---|---|---|
|
Naka Ward |
Collections Division I |
tyoshu1@city.hiroshima.lg.jp |
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Higashi Ward |
Collections Division III |
tyoshu3@city.hiroshima.lg.jp |
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Minami Ward |
Collections Division I |
tyoshu1@city.hiroshima.lg.jp |
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Nishi Ward |
Collections Division II |
tyoshu2@city.hiroshima.lg.jp |
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Asaminami Ward |
Collections Division IV |
tyoshu4@city.hiroshima.lg.jp
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Asakita Ward |
Collections Division IV |
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Aki Ward |
Collections Division III |
tyoshu3@city.hiroshima.lg.jp |
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Saeki Ward |
Collections Division II |
tyoshu2@city.hiroshima.lg.jp |
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Outside Hiroshima City |
Collections Division III |
tyoshu3@city.hiroshima.lg.jp |
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All Areas (Large-sum Tax Delinquency) |
Special Delinquent Payment Division |
tokutai@city.hiroshima.lg.jp |
Local ward office Public Health Departments (Consultations about health and welfare)
|
Ward |
Address |
Tel |
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|---|---|---|---|---|---|
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Mutual Community Support Division |
Welfare Division |
National Insurance and Pension Division |
Family and Health Services Division |
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Main responsibilities |
・Consultations about adult healthcare ・Pregnancy, childbirth, parenting ・Consultations about individuals under the age of 18 |
・Elderly medical care, welfare ・Long-term care ・Nursery schools ・Child medical expenses ・Child allowances |
・National Health Insurance ・National Pension ・High medical expenses |
・Public Welfare |
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Naka Ward |
730-8565 4-1-1 Ote-machi |
Child-related: 082-504-2569 Disabilities: 082-504-2588 Elderly-related: 082-504-2570 Long-term care: 082-504-2478 |
Insurance:
Pension: |
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Higashi Ward |
732-8510 9-34 Higashi- kaniya-cho |
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Child-related: 082-568-7733 Disabilities: 082-568-7734 Elderly-related: 082-568-7730 Long-term care: 082-568-7732 |
Insurance:
Pension: |
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Minami Ward |
734-8523 1-4-46 Minami- machi |
Child-related: 082-250-4131 Disabilities: 082-250-4132 Elderly-related: 082-250-4107 Long-term care: 082-250-4138 |
Insurance:
Pension: |
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Nishi Ward |
733-8535 2-24-1 Fukushima-cho |
Child-related: 082-294-6342 Disabilities: 082-294-6346 Elderly-related: 082-294-6218 Long-term care: 082-294-6585 |
Insurance:
Pension: |
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Asaminami Ward |
731-0194 1-38-13 Nakasu |
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Child-related: 082-831-4945 Disabilities: 082-831-4946 Elderly-related: 082-831-4941 Long-term care: 082-831-4943 |
Insurance:
Pension: |
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Asakita Ward |
731-0221 3-19-22 Kabe |
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Child-related: 082-819-0605 Disabilities: 082-819-0608 Elderly-related: 082-819-0621 Long-term care: 082-819-0585 |
Insurance:
Pension: |
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Aki Ward |
736-8555 3-2-16 Funakoshi- minami |
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Child-related: 082-821-2813 Disabilities: 082-821-2816 Elderly-related: 082-821-2808 Long-term care: 082-821-2823 |
Insurance, Pension |
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Saeki Ward |
731-5195 1-4-5 Kairoen |
|
Child-related: 082-943-9732 Disabilities: 082-943-9769 Elderly-related: 082-943-9729 Long-term care: 082-943-9730 |
Insurance: 082-943-9712
Pension: 082-943-9713 |
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Fire Services Bureau and Fire Stations
|
Name |
Address |
Tel |
Fax |
|---|---|---|---|
|
Hiroshima City Fire Services Bureau |
5-20-12 Ote-machi, Naka-ku |
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Hiroshima City Naka Fire Station |
5-20-12 Ote-machi, Naka-ku |
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Hiroshima City Higashi Fire Station |
2-12-6 Hikari-machi, Higashi-ku |
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Hiroshima City Minami Fire Station |
2-5-14 Matoba-cho, Minami-ku |
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Hiroshima City Nishi Fire Station |
43-10 Miyako-machi, Nishi-ku |
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Hiroshima City Asaminami Fire Station |
1-10-3 Midorii, Asaminami-ku |
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Hiroshima City Asakita Fire Station |
4-26-13 Kabe-minami, Asakita-ku |
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Hiroshima City Aki Fire Station |
3-12 Horikawa-machi, Kaita-cho, Aki-gun |
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Hiroshima City Saeki Fire Station |
7-25-18 Itsukaichi-chuo, Saeki-ku |
7-3 Foreign Diplomatic Offices and International Organizations
|
Name |
Address |
Tel |
|---|---|---|
|
Consulate-General of the Republic of Korea in Hiroshima |
5-9-17 Midori, Minami-ku |
|
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Office of Thai Trade Representative, Hiroshima |
3-7-47 Senda-machi, Naka-ku Hiroshima Prefectural Information Plaza 5F |
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United Nations Institute for Training and Research (UNITAR) Hiroshima Office |
5-44 Moto-machi, Naka-ku Hiroshima Chamber of Commerce and Industry Bldg, 5F |
7-4 Afterhours Emergency Care
Note: It describes the accepted time.
|
Facility |
Specialism |
Mon to Fri |
Saturdays |
Sundays |
Holidays |
|---|---|---|---|---|---|
|
Family doctors This is a doctor who you see regularly, and who is familiar with your physical condition. As some doctors might be able to see you afterhours,it is best to have a family doctor. |
Clinics designated to open on Sundays and national holidays can be found in the day’s newspaper and on the City of Hiroshima website. Look for 当番医 (tōban-i). 9 am – 5:30 pm |
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Hiroshima Citizens Hospital 7-33 Moto-machi, Naka-ku Tel: 082-221-2291 Fax: 082-223-5514 |
Internal medicine and others |
5 pm – 8:30 am (overnight) |
8:30 am – 8:30 am (overnight) |
8:30 am – 8:30 am (overnight) |
8:30 am – 8:30 am (overnight) |
|
Funairi Citizens Hospital 14-11 Funairi-saiwai-cho, Naka-ku Tel: 082-232-6195 Fax: 082-232-6156 |
Pediatrics |
5 pm – 8:30 am (overnight) |
8:30 am – 8:30 am (overnight) |
8:30 am – 8:30 am (overnight) |
8:30 am – 8:30 am (overnight) |
|
North Medical Center Asa Citizens Hospital (Closed Aug 6 and Dec 29 to Jan 3) 1-2-1 Kameyama-minami, Asakita-ku Tel: 082-815-5211 Fax: 082-814-1791 |
Pediatrics |
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6 pm – 10 pm |
Closed |
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Aki Citizens Hospital (Managed by the Hiroshima City Medical Association) (Closed Aug 6, Dec 29 to Jan 3) 2-14-1 Hataka, Aki-ku Tel: 082-827-0121 Fax: 082-827-0561 |
Internal medicine and surgery |
|
8:30 am – 3:30 pm
6 pm – 11 pm
|
6 pm – 11 pm |
6 pm – 11 pm |
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Hiroshima City Medical Association Senda-machi Afterhours Emergency Medical Center (Closed Dec 31 to Jan 3) 3-8-6 Senda-machi, Naka-ku Tel: 082-504-9990 Fax: 082-504-9991 |
Internal medicine (15-year-olds or older), ophthalmology, orthopedics, surgery (for injuries) |
7:30 pm – 10:30 pm |
7:30 pm – 10:30 pm |
7:30 pm – 10:30 pm |
7:30 pm – 10:30 pm |
|
Asa Medical Association Kabe Afterhours Emergency Medical Center (Closed Dec 31 to Jan 3) 4-11-28 Kabe, Asakita-ku Tel: 082-814-9910 Fax: 082-814-9909 *Scheduled to move to 2-1-1 Kabe-minami, Asakita-ku in spring 2023 |
Internal medicine (15-year-olds or older) |
7:00 pm – 10:30 pm |
7:00 pm – 10:30 pm |
Closed |
Closed |
|
Hiroshima Oral Health Center
3-2-4 Futabanosato, Higashi-ku Tel: 082-262-2672 Fax: 082-262-2556 |
Dentistry |
Closed |
Closed |
9 am – 3 pm |
9 am – 3 pm |
7-5 Other Information
The City of Hiroshima Official Website and foreign language websites
1. Official City of Hiroshima Website
The City of Hiroshima website not only has a Japanese version, but also pages in English, Korean, Chinese, Portuguese, Spanish, Filipino, and Vietnamese.
You can also use the automatic translation function (a private-sector translation service) to translate the Japanese website into English, Korean, Chinese, Portuguese, Spanish, Filipino, or Vietnamese. However, please be aware that the resulting translation is not always accurate. We offer simplified Japanese (やさしいにほんご) for those who are not yet used to Japanese.
https://www.city.hiroshima.lg.jp/site/yasashii/
2. Hiroshima Peace Culture Foundation’s For International Residents
Provides information for international residents about life in Japan, disaster information, international events, and more. Available in English, Chinese, Portuguese, Spanish, Vietnamese, Filipino, and Korean.
https://h-ircd.jp/en/guide-en.html＜外部リンク＞
3. Multilingual Living Guide (Council of Local Authorities for International Relations)
Provides international residents with essential information about life in Japan. Available in English, Chinese, Korean, Portuguese, Spanish, German, French, Vietnamese, Indonesian, Tagalog, Thai, Russian, Burmese, and simplified Japanese (やさしいにほんご).
http://www.clair.or.jp/tagengo/index.html＜外部リンク＞
4. Emergency Medical Care Net Hiroshima: Kyūkyū Iryō Net Hiroshima (Hiroshima Prefecture Emergency Medical Information Network)
This site has information in English on matters such as healthcare during national holidays, weekends, and afterhours.
You can search for hospitals and clinics providing foreign language services.
http://www.qq.pref.hiroshima.jp＜外部リンク＞
5. Start Hiroshima!
Thirteen informative videos about life in Hiroshima for international residents in Japanese. English, Chinese, Korean and Vietnamese subtitles are available.
https://www.youtube.com/channel/UCZuk9nZf0COsZyJxHg2YBLA＜外部リンク＞
6. Immigration Services Agency’s A Daily Life Support Portal For Foreign Nationals
Provides essential information about life in Japan. Available languages include Japanese, English, Korean, Chinese, Portuguese, Spanish, Filipino, Vietnamese, Indonesian, Thai, Burmese, Mongolian, Nepali, and Khmer.
https://www.moj.go.jp/isa/support/portal/＜外部リンク＞
7. Hiroshima’s Official Tourism App: Dive! Hiroshima
Provides tourist information about Hiroshima Prefecture and surrounding areas.
Available in English, Korean, Chinese (traditional/simplified), French, German, and Thai.
https://dive-hiroshima.com/＜外部リンク＞
Note Regarding Links
Please note some links on this page may navigate to our Japanese website.
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