What to do if you display symptoms or are diagnosed with COVID-19

Diagnosed with COVID-19? Follow our simple guide​

COVID-19: From Diagnosis to the End of Home Recovery is a simple guide for what to do if you have COVID-19. You can find a larger version with working links here.

If you display symptoms of COVID-19, please first contact your regular doctor (a doctor whom you see regularly and is familiar with your medical history). If you do not have a regular doctor, please contact the following:

The Hiroshima City COVID-19 Call Center

The City of Hiroshima has established a COVID-19 consultation hotline to help answer any questions or concerns you may have.

• Tel: 082-241-4566
• Hours: Open 7 days a week, 24 hours a day

If you are confident in your Japanese abilities, please call the hotline directly. For those who are not confident in their Japanese abilities and would like an interpreter, please inquire at the consultation desks listed below:

Hiroshima City Consultation Service for International Residents

• Tel: 082-241-5010
• Fax: 082-242-7452
• Email: soudan@pcf.city.hiroshima.jp
• Hours: Monday to Friday from 9:00 am to 4:00 pm (excluding national holidays and 8/6)
• Languages: English, Chinese, Spanish, Portuguese, Vietnamese

Hiroshima Multilingual Living Support for Foreigners

• Tel: 0120-783-806 (toll-free)
• Hours: Monday to Friday from 8:30 am to 7:00 pm (excluding national holidays), Saturdays from 9:30 am to 6:00 pm (note: lines will be closed from 12:00-1:00 pm)
• Languages: English, Chinese, Spanish, Portuguese, Vietnamese, Korean, Tagalog, Indonesian, Thai, Nepalese

Ministry of Health, Labor, and Welfare Multilingual Call Center

• Tel: 0120-565653 (toll-free)
• Languages: English, Chinese, Korean, Portuguese, Spanish, Thai, Vietnamese
• Hours: available 365 days a year; hours below
  English, Chinese, Korean, Portuguese, Spanish: 9 am to 9 pm
  Thai: 9 am to 6 pm
  Vietnamese: 10 am to 7 pm