Information for the Consumer Affairs Center

Important Announcement Regarding COVID-19

In order to prevent the spread of COVID-19, we ask that you make use of our telephone consultation services as much as possible.

• Tel: 082-225-3300
• Fax: 082-221-6282

Note: closed on Tuesdays.

If visiting our office, we kindly ask that you:

• Sanitize your hands
• Wear a mask
• Temperature checks

Other Important Notes

• If you have a fever, cough, or are feeling unwell, please visit us once you have fully recovered.
• Be sure to have documents with you which pertain to your consultation (contracts, etc) so that we can help you quickly and efficiently.

We apologize for the inconvenience and ask for your understanding and cooperation in this matter.

The Consumer Affairs Center

• Address: 8F AQ’A Hiroshima Center, 6-27 Moto-machi, Naka-ku, Hiroshima 730-0011 
• Tel: 082-225-3300 (for consumer affairs consultations only; email consultations are not available)
• Hours: 10 am to 7 pm
• Closed: Tuesday, December 29-January 3

The Consumer Affairs Center is in charge of:

Consumer Affairs Consultations

We accept consultations and complaints about products or services and helps to solve those issues.
Where possible, we ask that consultations are made by those directly affected by the issue in question.
We do not handle consultations from businesses regarding business operations.

Note: A speech translation system is available for those who are not confident in their Japanese abilities. 

Consumer University

Our Consumer University holds lectures for consumers seeking to educate themselves about different consumer issues so that we can foster human resources who will become consumer affairs experts in the community.

Lecturer Service (Free On-Site Consumer Affairs Lectures)

Our goal is education that helps to prevent consumer issues before they happen and helps to foster independent consumers; learn more with our free lecturer service.

Consumer Affairs Information Displays

Displays of information on products, services, and more.

Consumer Affairs Materials Lending Service (Books/Videos)

We have a wealth of information about consumer issues and product knowledge, including educational materials and videos available to borrow free of charge.

Consumer Affairs Seminar Room

Our seminar room is available for use free of charge for consumer groups and independent consumer affairs-related activities. You can find details here (Japanese).

Consumer Affairs Newsletter Shittoku Nattoku (Learn More, Gain More)

Our newsletter features in-depth articles about consumer issues and examples of consultations, and more. (Published three times per year; Japanese)

May Consumer Month Projects

May is National Consumer Month, and all month long we work to raise consumer awareness with various projects.

Price Surveys

Our private sector surveyors periodically monitor and survey retail store price trends as well as supply and demand for everyday goods.

Consumer Rights Protection

To prevent infringement of consumer rights, we issue warnings and advisories to business owners found in violation of items forbidden by the Hiroshima City Consumer Affairs Ordinance (enacted April 1, 2007).

Inquiries About This Page

Consumer Affairs Center, Citizens Affairs Bureau
Tel: 082-225-3329 // Fax: 082-221-6282
Email: shouhi@city.hiroshima.lg.jp