[UPDATE] COVID-19 Financial Relief (as of 8/20/2020)

The following contains a directory of contact information for various financial support systems. If you are confident in your Japanese abilities, please call and inquire directly. If you are not confident in your abilities and would like an interpreter, please contact the following:

Hiroshima City Consultation Service for Foreign Residents

Tel: 082-241-5010
Fax: 082-242-7452
Email: soudan@pcf.city.hiroshima.jp
Hours: Monday to Friday from 9 am to 4 pm (excluding national holidays and August 6)
Languages: English, Chinese, Spanish, Portuguese, Vietnamese

Hiroshima Multilingual Living Support for Foreigners

Tel: 0120-783-806 (Toll-free)
Hours: Monday to Friday from 8:30 am to 7 pm; Saturdays 9:30 am to 6 pm (excluding national holidays*)
Note: lines will be closed from 12 pm to 1 pm
* Lines will be open on May 4 (Mon) to May 6 (Wed) from 10 am to 7 pm
Languages: English, Chinese, Vietnamese, Korean, Tagalog, Portuguese, Indonesian, Thai, Spanish, Nepalese

The Support Fund and Allowance for the Leave Forced to be Taken Under the COVID-19 Outbreak

This fund pays 80% of your wage before taking leave (with a maximum daily amount of 11,000 yen) according to the record of leave forced to be taken.

• For more information, please see this leaflet＜外部リンク＞ from the Ministry of Health, Labor, and Welfare (English)
• Postal application procedure＜外部リンク＞ (Multilingual)
• How to fill out your application＜外部リンク＞ (Multilingual)

Social Welfare Council Temporary Loan Emergency Funds

Available for those who have lost income or their jobs because of COVID-19 and are struggling to make ends meet. For more information, please see the brochure below:

Temporary Loan Emergency Funds＜外部リンク＞ (English)

From the Ministry of Health, Labor, and Welfare ＜外部リンク＞(Japanese)

Emergency Small Amount Loans

Available primarily for those who have been placed on temporary leave from their place of employment.

Information: Social Welfare Fund Special Loans (Emergency Small Amount Funds) Application Center, Hiroshima City Social Welfare Council
Hours: Monday to Friday from 9 am to 4 pm (excluding national holidays)
Designated Phone Lines: 

• 080-3898-4474           
• 080-9137-8321
• 080-9792-6255           
• 080-3875-8129
• 080-9795-0548

Welfare Loans

Available primarily for those who have lost their jobs.

Information: Social Welfare Council for your ward
Hours: Monday to Friday from 9 am to 4 pm (excluding national holidays)
Telephone Numbers:

Naka Ward: 082-249-3114               Asaminami Ward: 082-831-5011
Higashi Ward: 082-263-8443           Asakita Ward: 082-814-0811
Minami Ward: 082-251-0525            Aki Ward: 082-821-2501
Nishi Ward: 082-294-0104               Saeki Ward: 082-921-3113

Rent Support

For those having trouble paying their rent because of COVID-19-related loss of income or unemployment, please contact the Call Center for Housing Benefits to see if you are eligible for rent support in which the City of Hiroshima temporarily pays your rent (income restrictions apply).
Designated Phone Lines:

• 080-4552-2955
• 080-9793-2662
• 080-9792-4537

Information: Daily Life Support Center for your ward
Hours: Monday to Friday from 8:30 am to 5:15 pm (excluding national holidays)

Delayed or Reduced Payments for City Services

Schools

You may be eligible to delay or reduce your tuition payments for municipal high schools and universities. You may also be eligible to receive textbooks, learning supplies, or school supplies for elementary school and junior high school students. Please see here for a list of who to contact.

Taxes

You may be eligible to delay your tax payments. Please see here for details.

Medical Services/Health Insurance/National Pension

You may be eligible to delay or reduce insurance fees for long-term care services, national pension, national health insurance, or medical care for late-stage senior citizens (75 years or older). Please see here for details.

Social Welfare Services

You may be eligible for (a) a delay in submitting Disability Basic Pension notifications, (b) a reduction of usage fees for welfare services for those with disabilities, or (c) a delay/reduction of nursery school fees. Please see here for details.

Waterworks/Sewage Works

You may be eligible to delay your waterworks/sewage works payments. Please see here for details.

Housing

The City of Hiroshima provides temporary municipal housing to those in need. Please see here for details.

For a complete list of support offered to citizens impacted by COVID-19, please review the following page:

• Support for Citizens Impacted by COVID-19 (Japanese)